Account deletion

1. BookTime app and booktime.am

1. Sign in with your phone number.
2. Open “Profile” (bottom menu).
3. Tap “Delete account” at the bottom and confirm.

2. BookTime Business app

1. Open “Settings” → “Personal account”.
2. Choose the “Account management” tab.
3. Tap “Delete my account” and confirm.

If you own a salon, transfer ownership to another staff member first, or the salon will be left without an owner. To delete the whole business or a location, use “Delete business / location” on the same tab: support handles the request. Export your data before that.

3. If you cannot open the app

Email info@booktime.am with the subject “Delete account” and the phone number linked to the account. To make sure nobody deletes someone else’s account, we will ask you to confirm the number with a code. We complete requests within 30 days.

4. What is deleted

• Name, phone number, photo, gender, date of birth and district in your profile.
• Favourites, diary, and waitlist entries (anonymised).
• Google and Apple sign-in links. We also revoke the access granted through Apple.
• Push tokens and all sign-in sessions on all devices.

5. What stays

• Bookings and your client record at businesses you visited. These are the businesses’ own records, so they stay with them, no longer linked to your account. To delete such a record, contact the business.
• Ratings stay in a professional’s score, without your name.
• Records we must keep by law are kept for the required period.

6. How long it takes

The account is deleted 25 days after the request. Until then you can cancel: in BookTime Business with “Cancel deletion”, or in the client app by writing to us. Data disappears from backups 14 days later. After that you can sign up again with the same number, starting with an empty profile.